Promotions Terms and Conditions
Welcome to our Promotions Terms and Conditions page. Here, you’ll discover comprehensive details and guidelines concerning our past and present promotions. Please note that UrFibre reserves the right to amend these terms and conditions at any time.
Oct 24: 3 Months Free
1. Eligibility: This promotion is available exclusively to new residential customers who meet the following criteria:
- a. Must contract a 24-month residential broadband plan before the offer ends 31/10/2024
b. Applicable only to 500Mbps or 1000Mbps full-price broadband plans.
c. Must provide a verified payment method prior to activation of the service.
d. Available to customers residing in serviceable areas, subject to network availability.
- a. The customer will receive the first three months of their broadband service free of charge.
b. After the three-month period, the customer will be charged the standard monthly rate for the contracted broadband speed.
c. The free broadband period begins upon activation of the customer’s service and applies only to the broadband plans specified above.
d. Any changes to the plan during the promotional period may result in the loss of the free broadband offer.
e. The offer is non-transferable and cannot be exchanged for cash or other services.
- a. The promotion cannot be claimed in conjunction with any other offers, promotions, or discounts.
b. The promotion does not apply to any additional services, add-ons, or lower-tier broadband plans.
c. The offer is not available to business customers or customers upgrading from an existing broadband service.
d. This offer does not cover any hardware costs (e.g., routers or modems), installation fees, or other one-off charges unless explicitly stated.
- a. Customers commit to a 24-month minimum contract for the selected broadband plan.
b. A one-off standard administration fee will apply upon installation of the service. For details, refer to Price Book.
c. Early termination of the contract will incur charges equal to the value of the free broadband provided during the first three months, in addition to standard early termination fees as specified in the contract.
d. Customers agree to be billed at the standard rate for their selected broadband package after the initial three-month free period.
e. Any downgrades or cancellations of the broadband plan during the promotional period will nullify the offer, and full charges for the service will apply retroactively.
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a. Installation is subject to a successful site survey and network availability. If installation is not possible due to technical limitations, UrFibre reserves the right to withdraw the offer.
b. Customers are responsible for ensuring that the premises are ready for installation, including granting access to installers.
Sept-Oct 24: Switch & Save
1. Eligibility: This promotion is available exclusively to new residential customers who meet the following criteria:
- a. Must sign up for a UrFibre residential broadband plan (500Mbps or higher with 24M permanence) included in this scheme.
b. Must provide a verified payment method prior to activation of the service.
c. Must present a valid invoice or contract displaying the contract end date with their current broadband provider within 30 days of their UrFibre service activation.
d. Offer valid to claim until 31st October, 2024.
- a. Upon activation of their UrFibre broadband service, UrFibre will apply a credit to the customer’s account to cover the cost of their service until the contract with their previous provider ends.
b. This credit will be applied as a reimbursement on the customer’s UrFibre account. Once the total credit amount is used, standard charges will apply.
c. The offer applies only to customers who sign up for a 24-month UrFibre contract with a 500Mbps, 1000Mbps, or 2000Mbps residential broadband package.
d. A one-off administration fee of £74.95 will apply to all customers upon activation.
e. Any additional services, upgrades, or packages contracted during sign-up will not be covered by the credit and will be charged at standard rates.
f. This promotion cannot be claimed in conjunction with any other special offers, unless explicitly stated.
- a. This offer is available to new residential broadband customers only. Existing customers or those upgrading from a UrFibre service are not eligible.
b. The invoice or contract from the customer’s current broadband provider must be an original printed or digital copy, showing the contract end date, and must be in the same name and address as the UrFibre service.
c. This offer does not cover any services other than broadband (500Mbps and higher).
- a. If customer fail to provide a valid invoice or document displaying the contract end date with their current provider within the stated time period, UrFibre reserves the right to withhold the agreed credit and charge the customer the standard rate for services provided.
b. If the contract end date with the customer’s current provider is sooner than stated, UrFibre reserves the right to adjust the credit amount accordingly.
c. If a customer’s current provider extends their contract automatically or the customer provides an incorrect end date, UrFibre will not be responsible for any additional costs incurred.
d. The customer agrees to a 24-month minimum term with UrFibre, with the addition of the total number of months of free service received.
e. Early termination of the UrFibre contract will incur a charge equal to the total value of the free broadband provided, plus any termination fees for the remaining months on the agreed contract. Contact admin@urfibre.co.uk for details.f. UrFibre reserves the right to terminate the contract at any time with just cause.
Oct 24: 250Mbps Promotion
1. Eligibility:
- a. This promotion is exclusively available to new residential customers.
b. To qualify, you must secure an installation date within the specified promotional period.
c. The promotion is valid for claims made between 24/09/24 to 31/10/24.
- a. This promotion includes 250Mbps Residential Broadband plan at a discounted rate of £9.95 per month for the first 12 months. After this period, the monthly fee will increase to £24.95 for the remainder of the contract.
b. The customer agrees to a minimum contract duration of 24 months.
c. A one-time administration fee of £74.95 will be charged once the service is activated.
d. This promotion cannot be claimed in conjunction with any other special offers, unless explicitly stated.
- a. This offer is limited to new residential broadband customers only; existing customers or those upgrading from a UrFibre service are not eligible.
b. The promotion only applies to broadband services. Additional services, such as call packages, can be added at the standard monthly rates.
- a. The contract begins on the day your service is activated. From this date, the customer is bound to the agreement for the full 24-month term.
b. Upon completion of the 24-month contract, if the customer wishes to continue the service, the plan will revert to the standard rate of the package available at the time. If the initial tariff is no longer offered, the customer has the option to select any available Residential tariff, at the standard rate, on the date of renewal.
c. UrFibre reserves the right to terminate the contract at any time with just cause.
Contract Buy-out Scheme
1. Eligibility: This promotion is available exclusively to new residential customers who meet the following criteria:
- a. Must sign up for a UrFibre broadband plan included in this scheme.
b. Must provide a verified payment method.
c. Must present a valid invoice displaying the cancellation or early termination charge from their current broadband provider within 30 days of their UrFibre service activation.
- a. UrFibre will reimburse new customers up to £250 upon activation of their broadband service to cover any cancellation or early termination fees charged by their previous broadband provider.
b. The reimbursement is applied as a credit on the customer’s UrFibre account. Once the total credit amount has been used, standard charges will apply.
c. The offer is applicable only to customers who sign up for a 500Mb, 1000Mb or 2000Mb broadband package with 24-month permanence.
d. Any additional services contracted at the time of signup will also be deducted monthly from the credit applied to the customer’s account.
e. Special offers cannot be claimed in conjunction with the buyout offer unless specified.
- a. The buyout offer is available only to new residential customers and cannot be combined with any other offers unless explicitly stated.
b. The final invoice from your current provider must be an original digital or printed copy, in the same name and address as the UrFibre service, and must display the cancellation or early termination fee.
- a. The customer must provide a valid document displaying the cancellation or early termination fee within 30 days of service activation. Failure to do so may result in UrFibre withholding the agreed credit amount, and the customer will be charged the standard rate until the issue is resolved.
b. If the cancellation or early termination fee is lower than initially agreed upon activation of the UrFibre service, UrFibre reserves the right to adjust the credit amount accordingly.
c. We recommend not canceling your existing broadband service until your UrFibre service is activated.
d. UrFibre reserves the right to withdraw or modify the offer at any time without prior notice.
Summer 2024: 250Mbps Residential Broadband Tariff
1. Promotional Period: The promotion is valid for claims made between 01/07/24 until 30/09/24.
2. Eligibility:
5. Contract: The contract period begins on the day your service is activated. From this date, you have a 30 day grace period allowing free cancellation. After the 30 days, the customer is committed for the remaining 23-months of the 24 month contract until its conclusion. Upon completion of the 24-month contract, should the customer wish to continue their service, it will revert to the standard rate of the contracted package whatever that may be on the date of completion. If the contracted tariff no longer exists, the customer has the option to select any available Residential tariff, at the standard rate, on the date of renewal.
6. Standard Terms: Standard terms and conditions apply. Additional fees may apply for non-standard installations, for further details please view our Price Book. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2. Eligibility:
- a. To qualify for the promotion, you must be a new customer and secure an installation date within the promotional period.
b. If you are currently located in an area where UrFibre fibre optic has been deployed but is not yet active, you can claim the offer within 8 weeks following the date of service activation on your street. Please ensure you are on the pre-signup list for your area, and receive confirmation from one of our sales representatives that you are eligible to claim the offer upon service activation.
c. If you are currently in an area where UrFibre is due to be deployed in future, unfortunately, this promotion does not apply, nor can it be claimed in the future.
- a. This promotion includes 250Mbps Residential Broadband plan at £9.95 per month, for the first 12 months. After the initial 12 month period has past, the monthly cost will increase to £19.95 for the remainder of the contract.
b. The customer agrees to 24 months permanence.
c. We charge a standard one-off admin fee of £74.95.
5. Contract: The contract period begins on the day your service is activated. From this date, you have a 30 day grace period allowing free cancellation. After the 30 days, the customer is committed for the remaining 23-months of the 24 month contract until its conclusion. Upon completion of the 24-month contract, should the customer wish to continue their service, it will revert to the standard rate of the contracted package whatever that may be on the date of completion. If the contracted tariff no longer exists, the customer has the option to select any available Residential tariff, at the standard rate, on the date of renewal.
6. Standard Terms: Standard terms and conditions apply. Additional fees may apply for non-standard installations, for further details please view our Price Book. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
Jun - Aug 2024: Summer Promotion
1. Promotional Period: The promotion is valid for claims made between 19/05/24 until 31/08/24. In order to claim the offer, customers are required to provide a promotional code found on the advertisement through which they discovered the offer. Alternatively the offer can also be claimed by residents located in the areas specified below.
2. Eligibility:
3. Promotion details:
4. Exclusions: The promotion does not include landline. However, this can be added as an extra to the package for the standard monthly rate of the call package chosen.
5. Contract: The contract period begins on the day your service is activated. From this date, you are committed to a 24-month contract until its conclusion.
6. Price guarantee: During the 24-month period, customers are assured there will be no unexpected fees or price rises, aside from those stated in the promotion. Upon completion of the 24-month contract, should the customer wish to continue their service, it will revert to the standard rate of the contracted package whatever that may be on the date of completion.
7. Standard Terms: Standard terms and conditions and admin fees apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2. Eligibility:
- a. To qualify for the promotion, you must be a new customer and secure an installation date within the promotional period.
b. If you are currently located in the specified areas for the promotion where UrFibre fibre optic has been deployed but is not yet active, you can claim the offer within 8 weeks from the date of the service activation on your street. Please ensure you are on the pre-signup list for your area and receive confirmation from one of our sales representatives that you are eligible to claim the offer upon service activation.
c. If you are currently in an area where UrFibre is due to be deployed in future, unfortunately, this promotion does not apply, nor can it be claimed in the future.
d. The promotion is currently offered to the specified Dudley locations listed below:
Bushey Fileds Road, Abbotsford Drive, Ashenhurst Road, The Oval, Quentin Drive , Geston Road, Enstone Road, Montrose Drive, Corbyn Road, Kestrel Road, Golden Eagle Rise, Hawkesley Road, Middlepark Road, Merlin Close, Sparrowhawk Fold, Overfield Road, Pearce Close, Thornberry Drive, Bullfinch Close, Blackberry Close, Church Close View, Brackenfield View, Merryfield Road, Marstone Road, Minehead Road, Maitland Road, Russells Hall Road, Grenville Road, Langstone Road, Sandford Road, Hinbrook Road, Spring Pool Mdw, Elenor Way, Boleyn Way, Burnell Way, Peregrine Close, Falcon Way, Osprey Drive, Eagle Close, Ketley Hill Road, Holly Hall Road, Cambridge Road, Suffolk Road, Surrey Road, Norfolk Road, Essex Road, Bromford Road, Kent Pl, Newliand Grove, Hallchurch Road, Woodside Road, Stourbridge Road, Devon Cresent, Junction Street, Sycamore Close, The Farthings, Aston Road, Park Head Cresent, Park Head Road, Brettell Street, Gammage Street, Tanfield Road.
3. Promotion details:
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a. This promotion is applicable to all 24-month Residential broadband packages.
b. The price for the first 3 months of the contracted period is £9.95/month.
c. The price will revert back to the original package price as of month 4 and remain for the following 21 months until the 24-month contract period has ended.
d. Original package price as of 19/05/24:- 500Mbps – £26.95/month
1000Mbps – £29.95/month
2000Mbps – £39.95/month
4. Exclusions: The promotion does not include landline. However, this can be added as an extra to the package for the standard monthly rate of the call package chosen.
5. Contract: The contract period begins on the day your service is activated. From this date, you are committed to a 24-month contract until its conclusion.
6. Price guarantee: During the 24-month period, customers are assured there will be no unexpected fees or price rises, aside from those stated in the promotion. Upon completion of the 24-month contract, should the customer wish to continue their service, it will revert to the standard rate of the contracted package whatever that may be on the date of completion.
7. Standard Terms: Standard terms and conditions and admin fees apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2023-24: Money back guarantee
30-Day Money Back Guarantee Terms and Conditions for Residential Broadband Customers
1. Eligibility:This 30-day money back guarantee is exclusively available to new residential broadband customers only. This promotion is not applicable in conjunction with any other special offers, or discounted rates unless explicitly stated.
2. Promotion details:
60-Day Money Back Guarantee Terms and Conditions for Business Broadband Customers
1. Eligibility:This 60-day money back guarantee is exclusively available to new business broadband customers.
2. Promotion details:
Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
1. Eligibility:This 30-day money back guarantee is exclusively available to new residential broadband customers only. This promotion is not applicable in conjunction with any other special offers, or discounted rates unless explicitly stated.
2. Promotion details:
- a. Customers have a 30-day period from the date of service activation to cancel their subscription.
b. Within this period, cancellation is permitted at any time without question.
c. No termination fee will be charged for cancellations within the 30-day period.vd. Upon the return of UrFibre equipment, the admin fee will be refunded.
60-Day Money Back Guarantee Terms and Conditions for Business Broadband Customers
1. Eligibility:This 60-day money back guarantee is exclusively available to new business broadband customers.
2. Promotion details:
- a. Customers have a 60-day period from the date of service activation to cancel their subscription.
b. Within this period, cancellation is permitted at any time without question.
c. No termination fee will be charged for cancellations within the 60-day period.
d. Upon the return of UrFibre equipment, the admin fee will be refunded.
Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2023-24: Refer a friend or Neighbour
1. Eligibility: This referral offer is exclusively available to new residential customers. To claim the offer, customers must provide the referred friend’s details (with their permission) to our team within 7 days of their own service activation.
2. Promotion details:
3. Offer Claiming: A successful referral is deemed when:
4. Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2. Promotion details:
- a. Referring 1 friend waives the admin fee.
b. Referring 2 friends grants 3 months of free internet.
c. Referring 3 friends grants 6 months of free internet.
d. Referring 5 friends grants 12 months of free internet.
3. Offer Claiming: A successful referral is deemed when:
- a. The Referred Person signs up for a 24-month contract.
b. UrFibre is installed and activated in the Referred Person’s home for 30 days, and they have paid their first bill.
c. For current customers referring, their account must be up to date with no outstanding payments to receive the reward.
4. Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
Jan - Feb 2024: 3 Months free
1. Promotion period: The promotion is valid for claims made between 01/01/24 until 29/02/24.
2. Eligibility: This promotion is applicable to new customers, and residential broadband packages only. To qualify for the promotion, you must be a new customer and secure an installation date within the promotional period.
3. Promotion details:
5. Contract
7. Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2. Eligibility: This promotion is applicable to new customers, and residential broadband packages only. To qualify for the promotion, you must be a new customer and secure an installation date within the promotional period.
3. Promotion details:
- a. Customers will receive 3 months of free service starting from the date of service activation. From month 4 onwards, customers will be charged at the standard rate of the contract, as published during sign-up.
Original Package Prices as of 01/01/24:
12-Month Contract:
500Mbps – £36.95/month
1000Mbps – £49.95/month
2000Mbps – £56.95/month
24-Month Contract:
500Mbps – £26.95/month
1000Mbps – £29.95/month
2000Mbps – £39.95/month
5. Contract
- a. The contract period commences on the day your service is activated.b. You are committed to either a 12 or 24-month contract from the activation date, as specified during sign-up.
7. Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
Nov - Dec 2023: Black Friday
1. Promotion period: The promotion is valid for claims made between 01/11/23 until 31/12/23.
2. Eligibility: To qualify for the promotion, you must be a new customer and secure an installation date within the promotional period. * The promotion applies to 24-month broadband packages only.
3. Promotion details:
4. Exclusions: The promotion does not include a landline. However, it can be added as an extra to the package for the standard monthly rate of the chosen call package.
5. Contract
6. Price guarantee: During the contracted period, customers are assured there will be no unexpected fees or price rises, aside from those stated in the promotion. Upon completion of the contract, should the customer wish to continue their service, it will revert to the standard rate of the contracted package whatever that may be on the date of completion.
7. Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
2. Eligibility: To qualify for the promotion, you must be a new customer and secure an installation date within the promotional period. * The promotion applies to 24-month broadband packages only.
3. Promotion details:
- A standard one-off admin fee applies. The promotional discounted rates are as follows, all packaged require 24 months peramenence:
Residential Discounted Broadband Packages:
500Mbps – £19.95/month
1000Mbps – £24.95/month
2000Mbps – £29.95/month
Business Discounted Broadband Packages:
500Mbps – £29.95 + VAT /month
1000Mbps – £59.95 + VAT /month
2000Mbps – £79.95 + VAT /month
4. Exclusions: The promotion does not include a landline. However, it can be added as an extra to the package for the standard monthly rate of the chosen call package.
5. Contract
- a.The contract period begins on the day your service is activated. From this date, you are committed to a 24-month contract until its conclusion.
b. Early termination of the contract will incur a cancellation fee.
6. Price guarantee: During the contracted period, customers are assured there will be no unexpected fees or price rises, aside from those stated in the promotion. Upon completion of the contract, should the customer wish to continue their service, it will revert to the standard rate of the contracted package whatever that may be on the date of completion.
7. Standard Terms: Standard terms and conditions apply. Any data processed as part of this promotion will be used in accordance with our Privacy, Complaints, and Acceptable Use Policy, available at Privacy Policy.
