Our Price book
At UrFibre we like to remove the complexity in the services that we offer, so you know exactly what you’re paying for with no hidden charges. Our price book document includes the costs for our broadband services, any additional one-off fees and charges that may apply from time to time.
We will update our price book as we introduce new services. The fees and charges you pay may be subject to the specific prices of a special promotion that was included at the time that you place your order. All prices listed below are shown with (Gross) and without (Net) Vat.
We will update our price book as we introduce new services. The fees and charges you pay may be subject to the specific prices of a special promotion that was included at the time that you place your order. All prices listed below are shown with (Gross) and without (Net) Vat.
Business price book
Business 24 Month Internet Service
Internet Service
Fibre 500
Fibre 1000
Fibre 2000
Download
500Mbps
1000Mbps
2000Mbps
Upload
500Mbps
1000Mbps
2000Mbps
Term
24 Months
24 Months
24 Months
Gross Price
£59.94
£95.94
£119.94
Net Price
£49.95
£79.95
£99.95
The full speed on our higher Services will not be achievable by a single device over wireless connections within the client premises, and to achieve these speeds a wired connection is required.
Business 12 Month Internet Service
Internet Service
Fibre 500
Fibre 1000
Fibre 2000
Download
500Mbps
1000Mbps
2000Mbps
Upload
500Mbps
1000Mbps
2000Mbps
Term
12 Months
12 Months
12 Months
Gross Price
£83.94
£119.94
£155.94
Net Price
£69.95
£99.95
£129.95
The full speed on our higher Services will not be achievable by a single device over wireless connections within the client premises, and to achieve these speeds a wired connection is required.
Business Installation, Activation, Termination and Maintenance Service – One-off Charge
Service
Description
Net Price
Admin fee
We charge a one-off admin fee when signing up to our broadband service.
£99.95
Non-standard installation
Whenever the installation does not follow the standard route and you must approve before we begin
POA
Missed appointment
One-off charge for failure to show up for a confirmed appointment
£79.95
Engineer call-out visit
Repair fee for negligently damaged fibre lines or equipment in your home
£79.95
Reactivation of Service
Reactivate your service after it was suspended or terminated for non-payment
£49.95
Replacement of Router
Replacement of a new Router if damaged by you or not covered by warranty
£94.95
Replacement of ONT
Replacement of a new ONT if damaged by you or not covered by warranty
£94.95
Porting of existing Fixed telephone line to UrFibre
Porting an existing landline number to UrFibre when ordering a Telephone Service
£9.95
Service
Admin fee
Non-standard installation
Missed appointment
Engineer call-out visit
Reactivation of Service
Replacement of Router
Replacement of ONT
Porting of existing Fixed telephone line to UrFibre
Description
We charge a one-off admin fee when signing up to our broadband service.
Installations not following the standard route must be approved by you,
One-off charge for failure to show up for a confirmed appointment
Repair fee for negligently damaged fibre lines or equipment in your home
Reactivate your service after it was suspended or terminated for non-payment
Replacement of a new Router if damaged by you or not covered by warranty
Replacement of a new ONT if damaged by you or not covered by warranty
Porting an existing landline number to UrFibre when ordering a Telephone Service
Gross Price
£119.94
POA
£95.94
£95.94
£59.94
£113.94
£113.94
£11.94
Net Price
£99.95
POA
£79.95
£79.95
£49.95
£94.95
£94.95
£9.95
Business Additional Services – Monthly Charge
Service
Description
Net Price
Full Wi-Fi coverage
The Wireless Access units work as one unified network, so every device connects automatically. 24-month term
£9.95
Fixed IPv4
An IP address with a static configuration will increase security and control over connections
£4.95
Telephone – Standard extension
1,000 minutes of calls and after bundle – National calls £0.01 per minute, Mobile calls £0.02 per minuteDirect Dial Numbers (DDI’s) for each ExtensionVoice mail to Email, Call Forwarding, Music On Hold, Call Recording, Caller ID – all services(WFH) Work From Home without issuesCall Transfer, Pickup & ParkingIVR / Auto Attendant
£4.95
Telephone – Premium extension
3,000 minutes of calls and after bundle – National calls £0.01 per minute, Mobile calls £0.02 per minute
Direct Dial Numbers (DDI’s) for each Extension
Voice mail to Email, Call Forwarding, Music On Hold, Call Recording, Caller ID – all services
(WFH) Work From Home without issues
Call Transfer, Pickup & Parking
IVR / Auto Attendant
£6.95
Telephone – Microsoft Teams
Make outbound calls, use advanced call control features and carrier-grade infrastructure with Finet integrated with MS Teams Direct Routing
True Unified Communications
Enterprise Level Service and Security with 24/7 monitoring
Access all your contacts from the phone book
Call Transfer, Pickup & Parking
Receive calls from external numbers
£5.95
Service
Full Wi-Fi coverage
Fixed IPv4
Telephone – Standard extension
Telephone – Premium extension
Telephone – Microsoft Teams
Description
The Wireless Access units work as one unified network, so every device connects automatically. 24-month term
An IP address with a static configuration will increase security and control over connections
1,000 minutes of calls and after bundle – National calls £0.01 per minute, Mobile calls £0.02 per minute
Direct Dial Numbers (DDI’s) for each Extension
Voice mail to Email, Call Forwarding, Music On Hold, Call Recording, Caller ID – all services
(WFH) Work From Home without issues
Call Transfer, Pickup & Parking
IVR / Auto Attendant
3,000 minutes of calls and after bundle – National calls £0.01 per minute, Mobile calls £0.02 per minute
Direct Dial Numbers (DDI’s) for each Extension
Voice mail to Email, Call Forwarding, Music On Hold, Call Recording, Caller ID – all services
(WFH) Work From Home without issues
Call Transfer, Pickup & Parking
IVR / Auto Attendant
Make outbound calls, use advanced call control features and carrier-grade infrastructure with Finet integrated with MS Teams Direct Routing
True Unified Communications
Enterprise Level Service and Security with 24/7 monitoring
Access all your contacts from the phone book
Call Transfer, Pickup & Parking
Receive calls from external numbers
Gross Price
£11.94
£5.94
£5.94
£8.34
£7.14
Net Price
£9.95
£4.95
£4.95
£6.95
£5.95
Call bundles do not include Premium Numbers including 08, 09, and 118 Calls. Please see the Business Call Rate Card for full details on telephone charges.
Please see the Business Call Rate Card for full details on telephone charges.
Please see the Business Call Rate Card for full details on telephone charges.
Residential price book
Residential 24 Month Internet Service
Internet Service
Fibre 250
Fibre 500
Fibre 1000
Download
250Mbps
500Mbps
1000Mbps
Upload
250Mbps
500Mbps
1000Mbps
Term
24 Months
24 Months
24 Months
Net Price
Gross Price
*Terms and conditions apply. The full speed on our higher Services will not be achievable by a single device over wireless connections within the client premises, and to achieve these speeds a wired connection is required.
Residential 12 Month Internet Service
Internet Service
Fibre 500
Fibre 1000
Fibre 2000
Download
500Mbps
1000Mbps
2000Mbps
Upload
500Mbps
1000Mbps
2000Mbps
Term
12 Months
12 Months
12 Months
Net Price
£30.79
£39.13
£47.46
Gross Price
£36.95
£46.95
£56.95
The full speed on our higher Services will not be achievable by a single device over wireless connections within the client premises, and to achieve these speeds a wired connection is required.
Residential Installation, Activation, Termination and Maintenance Service – One-off Charge
Service
Description
Gross Price
Admin fee
We charge a one-off admin fee when signing up to our broadband service.
£74.95
Non-standard installation
Whenever the installation does not follow the standard route and you must approve before we begin
POA
Missed appointment
One-off charge for failure to show up for a confirmed appointment
£79.95
Engineer call-out visit
Repair fee for negligently damaged fibre lines or equipment in your home
£79.95
Reactivation of Service
Reactivate your service after it was suspended or terminated for non-payment
£49.95
Replacement of Router
Replacement of a new Router if damaged by you or not covered by warranty
£94.95
Replacement of ONT
Replacement of a new ONT if damaged by you or not covered by warranty
£94.95
Porting of existing Fixed telephone line to UrFibre
Porting an existing landline number to UrFibre when ordering a Telephone Service
£9.95
Service
Admin fee
Non-standard installation
Missed appointment
Engineer call-out visit
Reactivation of Service
Replacement of Router
Replacement of ONT
Porting of existing Fixed telephone line to UrFibre
Description
We charge a one-off admin fee when signing up to our broadband service.
A one-time fee applies for installations where the route to bring fibre into your home exceeds the standard installation. We will notify you beforehand, and the work will proceed only with your approval.
One-off charge for failure to show up for a confirmed appointment
Repair fee for negligently damaged fibre lines or equipment in your home
Reactivate your service after it was suspended or terminated for non-payment
Replacement of a new Router if damaged by you or not covered by warranty
Replacement of a new ONT if damaged by you or not covered by warranty
Porting an existing landline number to UrFibre when ordering a Telephone Service
Net Price
£62.46
POA
£66.63
£66.63
£41.63
£79.13
£79.13
£8.29
Gross Price
£74.95
POA
£79.95
£79.95
£49.95
£94.95
£94.95
£9.95
Residential Additional Services – Monthly Charge
Service
Description
Gross Price
Full Wi-Fi coverage
The mesh units work as one unified network, so every device connects automatically. 24-month term
£7.95
Fixed IPv4
An IP address with a static configuration will increase security and control over connections
£4.95
Telephone – Pay as you call
No calls included and pay for the calls you make
Free calls to UrFibre numbers
Free calls to UrFibre support
£2.95
Telephone – UK Landline calls
Calls to UK landlines
Calls to 0845 and 0870 numbers
Free calls to UrFibre numbers
Calls to 0845 and 0870 numbers
Free calls to UrFibre numbers
£7.95
Telephone – UK and International calls
Unlimited calls, UK Landlines/Mobiles*
International add-ons for calling abroad (choose 1):
EUROPE: Fixed + Mobile 6 hours; Spain, Portugal & Ireland
SOUTH ASIA: Fixed + Mobile 4 hours; India and Pakistan
International add-ons for calling abroad (choose 1):
EUROPE: Fixed + Mobile 6 hours; Spain, Portugal & Ireland
SOUTH ASIA: Fixed + Mobile 4 hours; India and Pakistan
£11.95
Service
Full Wi-Fi coverage
Fixed IPv4
Telephone – Pay as you call
Telephone – UK Landline calls
Telephone – UK and International calls
Description
The mesh units work as one unified network, so every device connects automatically. 24-month term.
An IP address with a static configuration will increase security and control over connections
No calls included and pay for the calls you make
Free calls to UrFibre numbers
Free calls to UrFibre support
Free calls to UrFibre numbers
Free calls to UrFibre support
Calls to UK landlines
Calls to 0845 and 0870 numbers
Free calls to UrFibre numbers
Calls to 0845 and 0870 numbers
Free calls to UrFibre numbers
Unlimited calls, UK Landlines/Mobiles*
International add-ons for calling abroad (choose 1):
EUROPE: Fixed + Mobile 6 hours; Spain, Portugal & Ireland
SOUTH ASIA: Fixed + Mobile 4 hours; India and Pakistan
International add-ons for calling abroad (choose 1):
EUROPE: Fixed + Mobile 6 hours; Spain, Portugal & Ireland
SOUTH ASIA: Fixed + Mobile 4 hours; India and Pakistan
Net Price
£4.13
£2.46
£6.63
£9.96
Gross Price
£4.95
£2.95
£7.95
£11.95
Unlimited calls, UK Landlines/Mobiles* have a limit of 3,000 minutes (50 hours) per month and do not include Premium Numbers including 08, 09, and 118 Calls. Please see the Residential Call Rate Card for full details on telephone charges.
Please see the Residential Call Rate Card for full details on telephone charges.
Please see the Residential Call Rate Card for full details on telephone charges.
